TERMS & CONDITIONS

1. Cancellation Policy
Clients must provide at least 48 hours notice for cancellations. Failure to do so will result in the full appointment fee being charged. While we understand that emergencies may arise, this policy is necessary to prevent financial loss to the business. Please note that cancellations made via voicemail are not valid unless confirmed by us.

2. Client Responsibility for Safety
The client is fully responsible for ensuring that the location where the service is provided is safe and suitable. The client is also responsible for their own personal safety throughout the appointment.

3. Chemical Treatments & Potential Reactions
When a client undergoes a chemical treatment provided by us, such as hair colouring, perming, or other chemical-based processes, there is a risk of irritation or allergic reactions. Additionally, during the rinsing process, there is a possibility that the product may come into contact with the clients eyes. The client acknowledges and accepts full responsibility for any such reactions or irritations.

4. Parking & Travel Fees
Additional parking or travel charges may apply to the booking. These will be communicated to the client in advance where possible.

5. Use of Heated Styling Tools
Hot styling tools, including but not limited to curling tongs, straighteners, and hairdryers, will be used during the service. While every precaution is taken, in the highly unlikely event of a burn or injury, the business cannot be held liable.
6. Use of Sharp Tools
Sharp tools such as scissors and blades may be used during the appointment. In the unlikely event of an accidental cut or injury, the business will not be held responsible.

7. Hair Disposal
Please be aware that loose hair may spread around the location where the appointment takes place. The client acknowledges and accepts this as part of the service.

8. Appointment Timing & Delays
We always strive for punctuality, but due to factors such as traffic or overruns from prior appointments, there may be delays. Likewise, there may be occasions where we arrive earlier than scheduled. We kindly ask clients to allow for a 15-minute window before and after the appointment time. If a delay exceeds 15 minutes, we will endeavour to contact the client as soon as possible.

9. Allergies & Skin Reactions
If the client is receiving a colouring service or requires assistance with applying their own hair colour, the business cannot be held responsible for any allergic reactions or skin irritations. The client accepts full responsibility for any such reactions and is encouraged to carry out a patch test before treatment.

10. Client Satisfaction Policy
We always strive to ensure client satisfaction. If a client is unhappy with the result, we are happy to make adjustments during the appointment itself. However, once the appointment has concluded, no refunds will be issued for delayed dissatisfaction.

11. Water Exposure During Services
Services such as hair washing, colouring, or perm treatments involve significant use of water. While precautions are taken, there is a risk that water may leak through the protective cape, which could result in wet clothing. The client acknowledges and accepts this risk.

12. Deposit & Payment Policy
New clients are required to pay the full appointment fee upfront. If the client fails to cancel within 48 hours of the scheduled appointment, the deposit is non-refundable.

13. Appointment Restrictions
For security reasons, appointments are not available to non-vulnerable adult males unless they are elderly or meet other vulnerability criteria.

14. COVID-19 Precautions
For clients who are COVID-cautious, we are happy to accommodate additional precautions, including wearing an FFP3 mask and following any other reasonable safety measures requested.

15. Confidentiality & Insurance
All personal information provided by the client is treated as strictly confidential and will not be shared with third parties. The business is fully insured for the protection of both parties. A PVG (Protecting Vulnerable Groups) check can be provided upon request.

16. Hygiene & Equipment Sanitation
We adhere to strict hygiene protocols. All tools, brushes, and capes are regularly cleaned and sanitised to ensure client safety.

17. Service Eligibility & Safety
We reserve the right to refuse or discontinue services if a client does not meet the eligibilty criteria, breaches the Terms & Conditions, or if the enviroment is deemed unsafe for our professionals. This decision is made at our discretion to ensure the safety and well-being of both clients and service providers.

18. Health & Well-being
To maintain a safe and hygenic service, clients are kindly requested to reschedule their appointment if they are experiencing symptoms of a cold, cough or any contagious illness. In some cases, we may require clients to wear a face mask to minimize the risk of transmission.

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