TERMS & CONDITIONS

1. Cancellation policy is 48h, if you fail to give notice within 48h there will be a 100% appointment fee taken. We understand last minute emergencies happen but this needs to be in place for the business to not be affected financially.

2. The client is fully responsible for the safety of the location the service will be held and also for their own safety.

3. When a client already has strong chemicals or products in their hair due to a perm or colour process, there is a risk that the chemicals or product may come in contact with the eyes and skin. The business can’t be held liable for any eye or skin irritation due to this.

4. Parking or travel fees may be applied to the cost of the booking.

5. Hot tools such as curling tongs, straightening irons and hairdryers will be used during a scheduled service. In the extremely unlikely event of a burn to the client, the business will not be held liable.

6. Sharp tools such as scissors and blades will be used during a scheduled service. In the extremely unlikely event of a cut to the client, the business will not be held liable.

7. Please be aware that hair might be spread out through the location the appointment is being held at.

8. Delays or early arrivals. We always try our best to be punctual but please be aware their can be delays caused by traffic or delays from a previous appointment. There might also be a chance for early arrival. Due to this please keep a 15min window before and after the set appointment time for early or late arrival. If the delay is going to be longer then 15min we’ll always do our best to call and let the client know.

9. Allergy or skin reactions. If the client wishes to have colour done or want help to have their own hair colour applied, the business can’t be made liable for any skin irritations or reactions due to this. The client will accept full responsibility for this.

10. We always strive for the client to be satisfied by the result. However, if the client is not satisfied we’re happy to fix it on that very same appointment but no refund will be given if the dissatisfaction is delayed.

11. Please be aware that plenty of water will be used during a hair wash or a colour/perm process. There will be a risk for the water to leak in through the cape and wet the clients clothes during the rinsing process.

12. A full charge will be required by new clients. If you fail to cancel within 48 hours the deposit wont be refundable.

13. As a security precaution appointments wont be available to males that are not vulnerable or OAP.

14. For those who are COVID cautious I’ll be wearing a FFP3 mask and take any other precaution the client wishes.

15. All your personal information is confidential and my business are fully insured for both our safety. I can provide a PVG check on request.

16. Strict hygiene is followed where all tools, brushes and capes are washed regularly.